Top 10 Customer Service Interview Questions with answers

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You can’t expect to have great customer service if you don’t have the right people for that
job. Your company can have the best tools, data and everything else, but human factor still
plays a major role when talking about success in customer service. Unfortunately, having
even just one wrong team member can have a negative impact on your results. That’s why
you should pay attention when doing a customer service interview. To ensure you find the
best person for your company, we bring you top 10 customer service interview questions.

1. How would you describe customer service?

This question might seem basic to you at first but hearing how a candidate describes
customer service will give you a pretty good insight on how this person will perform. Also,
asking them to describe it in their own words will demonstrate their communication skills. It
can determine in which direction should this customer service interview go